Shipping & Returns

Ready2Go Furniture is committed to delivering the highest standards across every part of our business. These terms set out your rights and responsibilities when purchasing from us, and are in addition to your statutory rights under UK consumer law.

Delivery Information

• We deliver to mainland UK postcodes free of charge on orders over £500.
• Orders under £500 will incur a delivery charge of £39.99.
• Deliveries are carried out using our own vehicles or trusted third-party courier partners. Depending on the size and weight of your order, this may be a one-man or two-man service.
• Delivery to Northern Ireland or Ireland is available with a £99 surcharge.

Remote & Hard-to-Reach Areas

We can deliver to some remote locations, including the Channel Islands, Grampian, Scottish Highlands, Isle of Man, Isle of Wight and the Scilly Isles. Please contact us before placing your order to confirm availability and any additional charges.

Shipping

Once your payment has been received and confirmed, your order will be passed to our delivery team for processing.

If your order is shipped via one of our third-party courier partners, you will receive a dispatch email with full courier details and tracking information where available.

Once collected by the courier, delivery is typically expected within 3–5 working days, unless otherwise stated on your order confirmation.

Returns & Cancellations

Standard Returns (Non-Bespoke Items)

You may return eligible items within 14 days of receipt, provided they are:

• Unused and in their original condition
• In their original packaging

Return postage and collection costs are the responsibility of the customer, unless the item is confirmed as faulty or damaged.

Bespoke & Made-to-Order Items

Some items sold by Ready2Go Furniture are bespoke or manufactured to your chosen specification. This may include choices relating to:

• Size or configuration
• Fabric or colour selection
• Comfort and cushioning options

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cancellation right does not apply to goods made to your personal specification. Once production has commenced, bespoke and made-to-order items cannot be returned or cancelled due to a change of mind, comfort preference, or suitability concerns.

This does not affect your statutory rights. If a bespoke item arrives faulty, damaged, or not as described, we will provide a remedy in line with the Consumer Rights Act 2015.

Ex-Display, Clearance & Sale Items

Ex-display and clearance items are sold at reduced prices and may show signs of prior handling or display use. Any such condition will be clearly communicated to you before purchase.

These items are not eligible for change-of-mind returns. Your statutory rights are not affected should an item be faulty, damaged, or not as described.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please:

• Contact us as soon as possible at info@ready2gofurniture.co.uk or call 0151 458 2252
• We will arrange collection at no cost to you
• Please retain original packaging where possible

Return Packaging

All items being returned must be adequately packaged for transit. Our courier partners are unable to collect or transport unpackaged goods.

We strongly recommend keeping your original packaging. If you have already disposed of it, you will need to source appropriate alternative packaging (such as bubble wrap and a suitable outer box) before a return can be collected.

Storage of Orders

Once your order is ready for delivery, we will store your item(s) free of charge for up to 6 weeks from the date we notify you of availability.

After this period, a storage charge of £10 per week per order will apply. All outstanding storage charges must be settled in full before delivery can be scheduled.

We reserve the right to cancel an order or return items to stock if storage charges remain unpaid for an extended period.

Cancellation After Storage Period

If you request cancellation after goods have been stored on your behalf, Ready2Go Furniture reserves the right to deduct reasonable costs already incurred. These may include:

• Storage charges accrued
• Failed or attempted delivery costs
• Supplier or manufacturing costs already committed
• Handling and re-stocking fees where applicable

Any deductions will reflect actual costs only and will not exceed the total order value.

Failed Delivery & Access

It is the customer's responsibility to ensure there is adequate access for delivery, including doorways, staircases, lifts, and room clearance. If delivery cannot be completed due to access restrictions, a failed delivery charge may apply to cover costs incurred.

Comfort & Suitability

Comfort is subjective and personal. We strongly recommend visiting our showroom at 33A Widnes Rd, Widnes WA8 6AZ to view and try products in person before purchasing. Variations in firmness, cushioning, or personal comfort preference do not constitute a product fault.

Refunds

• Refunds for returned items will be processed within 5–10 working days of receipt and inspection.
• All other approved refunds will be processed within 7 working days.
• Refunds are returned to the original payment method used at checkout.
• If your payment card has since expired, please contact us on 0151 458 2252 to arrange a BACS transfer.

Original delivery charges will be refunded where:

• We made an error in dispatch
• The item is faulty or not fit for purpose
• The entire order is returned within the applicable cancellation window

Your Statutory Rights

Nothing in these terms affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Get in Touch

Ready2Go Furniture
33A Widnes Rd, Widnes, WA8 6AZ
Phone: 0151 458 2252
WhatsApp: +44 7908 111063
Email: info@ready2gofurniture.co.uk