Return Policy

Ready2Go Furniture Return Policy

We understand that you may want to return your purchase, and we are happy to assist you. Here are the details of our return policy:

Eligible for Return:

• Items purchased online within 14 days of receiving them.
• Items must be unused and in the same condition as received, in the original packaging.
• Items must not be assembled or partially assembled.

Made to Order and Bespoke Items:

• Not eligible for return.

Returning Your Purchase:

1. Contact Us: Email info@ready2goappliances.com to arrange a collection date.
2. Collection: We will arrange for collection of your return for a pre-agreed fee of usually around £100 for bulkier items, depending on size/weight.
3. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds (if applicable):

• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

• If you haven't received a refund yet, please check your bank account and contact your credit card company and bank. If you still have not received your refund, please contact us at [email address removed].  

Clearance Items:

• Clearance items cannot be refunded.

Exchanges (if applicable):

• We only replace items if they are defective or damaged. To exchange, email info@ready2goappliances.com and send your item to Ready2Go Furniture Ltd, 33A Widnes Rd, Widnes WA8 6AZ.

Shipping:

• You are responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Warranty:

• Zen Rattan Sets come with a 1-year warranty on cushions and moving parts and a 2-year warranty on the weave of the rattan.
• The frame comes with a 2-year warranty on the structure.
• Glass tables are not covered by the warranty.
• Cushions come with a 12-month warranty.
• Rain covers come with a 12-month warranty.

Made to Order Items (Beds and Sofas):

• Full refunds are only honored if canceled within 48 hours of purchase. After 48 hours, you will receive a 70% value of goods credit note.

Ex-display Items:

• All products sold from display are non-refundable.

Mattresses:

• Mattresses and beds are non-returnable due to health and hygiene reasons.

Storage:

• We can hold your purchase for up to 6 weeks. After that, a £20 per item per week charge will apply.

Please note:

• This policy applies to items purchased online only.
• We reserve the right to refuse a return if the item is not in the same condition as received.
• We are not responsible for items damaged in transit.
• Any questions or concerns, please contact us at [email address removed].