Frequently Asked Questions About Ready2Go Furniture Sofas

 

I. Getting to Know Our Sofas

• What types of sofas do you currently offer?

  Ready2Go Furniture provides a diverse selection of sofas to suit various needs and living spaces. Our current range includes two-seater sofas, ideal for smaller rooms or intimate seating arrangements, and three-seater sofas, offering more space for families and gatherings . For those seeking individual comfort or accent pieces, we also offer stylish armchairs. To maximize seating in larger rooms or create cozy corners, our corner sofas provide an excellent solution. Additionally, we offer practical footstools for added comfort and versatility, as well as recliner sofas for ultimate relaxation. For homes where space is at a premium, our sofabeds offer a convenient sleeping solution for guests .  

• Where can I view your range of sofas?

  Our complete collection of sofas is readily accessible for viewing on our website at the following address: https://www.ready2gofurniture.co.uk/sofas/. This dedicated page showcases our entire sofa range, allowing you to browse through the various types, styles, and options we currently have available.

  
  

• Do you have physical showrooms I can visit?

  Yes! Come visit us 33A Widnes Rd, Widnes WA8 6AZ to see some of our clearance stock and household appliances too!

II. Ordering and Delivery of Your New Sofa

• How do I place an order for a sofa?

  Placing an order for your chosen sofa is a straightforward process through our website. Once you have found the sofa you wish to purchase, simply navigate to its product page. Here, you will be able to view detailed information, images, and any available options such as color or size variations. To add the sofa to your shopping cart, click the "Add to Basket" button. Once you have added all the desired items to your basket, proceed to the checkout. You will be guided through a secure process where you can enter your delivery address, contact details, and payment information to complete your purchase.

• Do you deliver to my location?

  Yes, Ready2Go Furniture offers delivery to most mainland UK locations, including Twickenham, England. For orders totaling £1200 or more, we are pleased to provide free mainland UK delivery .  

• What are your delivery costs?

  Ready2Go Furniture is delighted to offer free delivery to most mainland UK addresses on all sofa orders that exceed £1200, currently its set to £50 per order   

  
  

• How long will it take for my sofa to be delivered?

  Our standard delivery timeframe for sofas across mainland UK is typically between 1 and 7 days . We aim to deliver your new sofa to you as quickly and efficiently as possible.   

• What happens if I am not home when my sofa is delivered?

  An extra delivery fee will be incurred, but we will always call you to make suer you're in before it leaves our warehouse. 

• Can I arrange for my delivery to be on a specific day or time?

  While we understand that our customers may have specific preferences regarding the day or time of their sofa delivery, we are generally unable to guarantee delivery on a precise date or within a specific time slot. Our delivery schedules are optimized to ensure efficient delivery across our network.

•  However, once your order has been processed and a delivery date has been scheduled by our logistics partner, you may have the opportunity to contact them directly to inquire about potential delivery time windows. While they will do their best to accommodate your request, this is not always guaranteed and depends on their existing schedule and routing for that day.

• Do you offer assembly services for your sofas?

  Currently, Ready2Go Furniture does not provide an in-house assembly service for our sofas. Our sofas are designed with ease of self-assembly in mind, and each product is supplied with clear and comprehensive assembly instructions to guide you through the process. If you prefer not to assemble the sofa yourself, you may consider contacting a local handyman or a specialized furniture assembly service in your area who would be able to assist you.

• Can you store my purchased sofa for me until I'm ready for it? What are the terms?

  Yes, Ready2Go Furniture offers a storage service for your purchased sofa if you are not immediately ready to receive it. We can hold your purchase in our warehouse for a period of up to 6 weeks from the date of purchase. This service can be particularly useful if you are moving house or undergoing renovations. After the initial 6-week storage period, a charge of £20 per item per week will be applied for continued storage. This fee helps to cover the costs associated with warehousing and handling your furniture. It is important to note these terms when making your purchase and planning for delivery to avoid any unexpected charges.

III. Returns and Exchanges - Ensuring Your Satisfaction

• What is your return policy for sofas purchased online?

  At Ready2Go Furniture, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your online sofa purchase, we offer a return policy that allows you to return the item within 14 days of receiving it. To be eligible for a return, the sofa must meet certain conditions. It must be unused and in the same condition as it was when you received it, and it must be returned in its original packaging. Additionally, the sofa must not have been assembled or even partially assembled.

• What specific conditions must my sofa meet to be eligible for a return?

  To ensure your return is processed smoothly, please ensure your sofa meets the following criteria:

  • The return request must be initiated within 14 days of the date you received the sofa following an online purchase.
  • The sofa must be in a completely unused condition, showing no signs of wear, damage, or use. It should be in the same pristine condition as when it was delivered to you.
  • The sofa must be returned in its original packaging, including all internal protective materials, wrapping, and any accompanying labels or tags.
  • The sofa must not have been assembled in any way, either fully or partially. Any attempt to assemble the sofa will render it ineligible for return.

• How do I initiate a return for my sofa?

  To begin the return process for your sofa, please contact our customer service team by sending an email to info@ready2goappliances.com to request a collection date. This email address is specifically designated for arranging the return of items.

  It is worth noting that the provided email address for arranging returns is info@ready2goappliances.com, which differs from our website domain name, ready2gofurniture.co.uk. This discrepancy might potentially cause confusion for customers attempting to contact us. To ensure a seamless experience, it is important to use a consistent and easily recognizable email address for all customer service inquiries related to furniture. Using an email address that aligns with the company name would likely improve customer confidence and reduce the chances of emails being misdirected or overlooked.

• What are the collection fees for returning a sofa?

  Upon arranging a return for your sofa, Ready2Go Furniture will organize the collection of the item from your premises. Please be aware that there is a pre-agreed collection fee for this service, which is typically around £100 for larger items such as sofas. This fee helps to cover the logistical costs associated with collecting and transporting the returned furniture. The exact collection fee might vary slightly depending on the specific size and weight of the sofa being returned.

• How long does the return and refund process typically take?

  Once your returned sofa has been collected and received at our warehouse, our team will conduct an inspection to ensure it meets the conditions outlined in our return policy. Following this inspection, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain timeframe.

  The current policy states that the refund will be processed "within a certain amount of days," but it does not specify the exact number of days. Providing a more precise timeframe for refund processing would enhance the customer experience by setting clear expectations. A typical timeframe for processing refunds after approval is usually between 7 to 10 business days. Including this specific information in the FAQ would be beneficial for customers awaiting their refund.

• What should I do if I haven't received my refund yet?

  If you have not received your refund within the anticipated timeframe after your return has been approved, we recommend first checking your bank account and contacting your credit card company or bank. It is possible that there might be a processing delay on their end. If you have taken these steps and still have not received your refund, please do not hesitate to contact us directly at info@ready2goappliances.com,, and our customer service team will be happy to investigate the matter further and provide you with an update.

• Are there any types of sofas that are not eligible for return?

  Yes, there are certain categories of sofas that are not eligible for our standard return policy. These include:

  • Made to Order and Bespoke Items: Sofas that are specifically made to your individual requirements or are considered bespoke items cannot be returned unless they are found to be faulty or not as described. This is due to the personalized nature of these products.
  • Clearance Items: Sofas that are sold as clearance items are typically offered at significantly reduced prices and are therefore sold on a non-refundable basis. This will usually be clearly indicated at the point of purchase.
  • Ex-display Items: Any sofas that have been sold from our ex-display stock are also non-refundable. These items are often sold at a discount and may have minor imperfections.

  Additionally, there is a specific policy for Made to Order Sofas. While standard Made to Order and bespoke items are generally non-returnable, for Made to Order sofas, a full refund is only honored if the order is canceled within 48 hours of the initial purchase. If a cancellation request is made after this 48-hour period, the customer will receive a credit note for 70% of the value of the goods. This distinction between general Made to Order items and Made to Order sofas needs to be clearly understood by customers. While our current focus is solely on sofas, our general return policy also states that mattresses and beds are non-returnable due to health and hygiene reasons. Although not directly applicable to our current sofa range, this is part of our overall policy.

• What is your policy on exchanges?

  Ready2Go Furniture primarily offers replacements for items that are found to be defective or damaged upon arrival. If you believe that the sofa you have received is faulty or has been damaged during transit, please contact us as soon as possible by email at info@ready2goappliances.com to arrange an exchange. In some cases, you may be required to return the defective or damaged item to our address at Ready2Go Furniture Ltd, 33A Widnes Rd, Widnes WA8 6AZ, for inspection.

  It is important to note that our exchange policy is specifically for items that are not in perfect condition upon arrival. We do not typically offer exchanges for reasons such as a change of mind or if the customer prefers a different style or color after receiving their order. In such instances, the standard return policy would apply, subject to the conditions outlined previously. The repeated use of the info@ready2goappliances.com email address for exchange requests, similar to return arrangements, highlights the need for a consistent and accurate contact point for customer service related to furniture.

• What should I do if my sofa arrives damaged or defective?

  If your sofa arrives and you notice any signs of damage to the packaging or if the sofa itself appears to be defective, it is crucial to contact us immediately. Please send an email to info@ready2goappliances.com with detailed information about the damage or defect, and if possible, include photographs as evidence. Our customer service team will then assess the situation and arrange for a suitable resolution, which may include a replacement of the damaged or defective parts or the entire sofa.

  
  

IV. Sofa Warranty Information - Your Peace of Mind

• What does the warranty cover?

  Once the specific warranty applicable to our current sofa range is clearly defined, it is important to detail exactly what is covered under this warranty. Typically, a furniture warranty covers manufacturing defects in materials and workmanship. This might include issues with the sofa frame, springs, internal padding, or the stitching of the upholstery that arise from normal use within the warranty period. Conversely, warranties generally do not cover issues resulting from normal wear and tear, accidental damage, misuse, or improper cleaning or maintenance. Providing a clear explanation of what is included and excluded in our sofa warranty will help customers understand their rights and responsibilities and manage their expectations.

• How do I make a warranty claim?

  In the unlikely event that you need to make a claim under your sofa's warranty, please contact our customer service team by sending an email to info@ready2goappliances.com,. In your email, please provide detailed information about the issue you are experiencing, along with your original order number and proof of purchase. To help us assess your claim efficiently, it would be beneficial if you could also include photographs or videos that clearly illustrate the problem. Our customer service team will then review your claim and guide you through the subsequent steps of the warranty process.

V. Contacting Ready2Go Furniture

• How can I contact Ready2Go Furniture if I have further questions?

  Should you have any further questions or require assistance that has not been covered in this FAQ, please do not hesitate to reach out to our customer service team. You can contact us by sending an email to nfo@ready2goappliances.com for general inquiries, order-related questions, and warranty claims. Additionally, for matters specifically related to returns or exchanges, you can email us at info@ready2goappliances.com to arrange a collection date.

 

Appendix: Return Policy for Different Sofa Types